Once you send all of the Passport Renewal requirements to Swift, your hard work is done!  Here is what happens next:

• Swift will confirm receipt of your package.  This update is not instantaneous, as we receive many packages at once and review each one thoroughly, so please refrain from following up with Swift first if you see your package is delivered.  We will make sure you receive this notification the same day that your package arrives to our office.  If there is a concern about the application materials, we will make you aware as soon as we have reviewed them.
  
  
• The passport application will be submitted to the Passport Agency the following day for processing.  It will be in process for 7-10 business days (does not include Federal holidays or weekends).  Swift will NOT be in touch during the processing period unless there is a problem.  If there is a problem, we will notify you immediately to address the problem and help you understand the steps that need to be taken to resolve the problem.  Please refrain from checking in for an update during this 7-10 day period, as we will not have any new information to share during this time.
  
  
• Once the passport is issued, it will be shipped back to the shipping address on the DS-82 via UPS.  We will notify you when it ships, so that you can alert your customer.  If your customer ordered a passport book and a passport card, please note that the passport card will be shipped back at a later date.  The Passport Agency send the Passport Card via USPS first class mail, and does not provide tracking.  Please contact us if your customer does not have the passport card that they ordered within 6 weeks of receiving the passport book.